| Incident |
Category |
Date |
Time |
| |
| Web Pages are unavailable on alumni.american.edu |
WebPortal |
11/23/09 |
2:31 am- |
| Web Pages are unavailable on alumni.american.edu. Technicians are working on the issue, and it will be resolved shortly. |
| |
| Blackboard Service Interruption |
WebPortal |
11/10/09 |
5:45 pm- |
| Blackboard login page is currently unavailable. Technicians are working to resolve this issue as quickly as possible. |
| |
| Osborn Facility Focus Printing Service Interruption |
Printing/Storage |
10/01/09 |
3:40 pm- |
| Printing from Facilities Focus application at Osborn building is currently unavailable due to a network upgrade. Issue was resolved |
| |
| Datatel Web Service Interruption |
Colleague/Benefactor |
11/13/09 |
4:00 am- |
| Customers connecting to datatelweb.american.edu are getting "Unable to connect to server" error. Datatel is going to be restarted at 5 pm to resolve the problem. All customers must log off before 5 pm in order to avoid losing data. We appreciate your patience and apologize for the inconvenience. Please check http://status.american.edu for further updates. |
| |
| E-mail Service Interruption on AUMAIL2 |
E-mail |
11/23/09 |
5:44 am-7:23 am |
The HTTPS task on AUMAIL2, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL2 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 07:23 AM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/23/09 |
7:16 am-7:20 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 07:20 AM. |
| |
| imaps on AUMail2 |
Eaglenet |
11/23/09 |
5:45 am-7:08 am |
imaps on AUMail2. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 07:08 AM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/23/09 |
7:01 am-7:05 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 07:05 AM. |
| |
| imaps on AUMail6 |
Eaglenet |
11/23/09 |
6:35 am-6:56 am |
imaps on AUMail6. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:56 AM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/23/09 |
5:44 am-6:54 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:54 AM. |
| |
| E-Mail Service Interruption on AUMAIL6 |
E-mail |
11/23/09 |
6:37 am-6:54 am |
The HTTPS task on AUMAIL6, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL6 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:54 AM. |
| |
| imaps on AUMail1 |
Eaglenet |
11/23/09 |
5:47 am-6:49 am |
imaps on AUMail1. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:49 AM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/19/09 |
8:19 am-9:16 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 09:16 AM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/19/09 |
8:04 am-8:08 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 08:08 AM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/18/09 |
2:35 pm-2:39 pm |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 02:39 PM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/18/09 |
11:22 am-11:48 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 11:48 AM. |
| |
| Blackboard Service Interruption |
WebPortal |
11/16/09 |
6:00 pm-6:20 pm |
| Blackboard is currently unavailable. Technicians are working to resolve this issue as quickly as possible. |
| |
| NTP on NW08 |
Eaglenet |
11/16/09 |
4:00 pm-4:10 pm |
| NTP on NW08. Technicians are working on the issue, and it will be resolved shortly. |
| |
| Campus Network Service Interruption |
Eaglenet |
11/16/09 |
2:30 pm-3:45 pm |
| Customers are intermittently losing all network connections. Technicians are working to resolve the problem as quickly as possible. We ask that you do not run any critical reports until service has been restored. We appreciate your patience and apologize for the inconvenience. Please check http://status.american.edu for further updates. |
| |
| AUGWARE Server |
WebPortal |
11/16/09 |
5:55 am-6:35 am |
The AUGWARE server, which hosts Lotus Notes databases like c.Support and Performance Management Worksheets, is currently unavailable. Service to our customers should not be interrupted as these databases may be accessed through the cluster server on the next attempt to open them. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:35 AM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/16/09 |
5:45 am-6:32 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:32 AM. |
| |
| imaps on AUMail1 |
Eaglenet |
11/16/09 |
5:49 am-6:31 am |
imaps on AUMail1. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:31 AM. |
| |
| E-mail Service Interruption on AUMAIL2 |
E-mail |
11/16/09 |
5:47 am-6:29 am |
The HTTPS task on AUMAIL2, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL2 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:29 AM. |
| |
| imaps on AUMail2 |
Eaglenet |
11/16/09 |
5:47 am-6:28 am |
imaps on AUMail2. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:28 AM. |
| |
| E-Mail Service Interruption on AUMAIL6 |
E-mail |
11/16/09 |
5:47 am-6:03 am |
The HTTPS task on AUMAIL6, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL6 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:03 AM. |
| |
| imaps on AUMail6 |
Eaglenet |
11/16/09 |
5:43 am-6:03 am |
imaps on AUMail6. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:03 AM. |
| |
| Facilty Focus Service Interruption |
WebPortal |
11/15/09 |
10:01 pm-10:05 pm |
WIN21 is currently unavailable. It is an application server supporting Facilty Focus, which handles facilty repair requests. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 10:05 PM. |
| |
| DATATEL AND WEB PORTAL SERVICE INTERRUPTION |
Colleague/Benefactor |
11/15/09 |
2:00 am-12:00 pm |
The weekly maintenance period for the Datatel Colleague systems will be extended on Sunday, November 15th, from 2:00 a.m. until 12:00 p.m. in order to perform critical system maintenance. All Datatel and my.american.edu applications will be unavailable during this time.
The Office of Information Technology regrets the inconvenience and appreciates your understanding of the need to perform this system maintenance. Please contact the OIT Help Desk at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp, if you have any questions about the altered schedule. Update: The maintenance completed at 12:00 pm. |
| |
| WCL Telephone Service Interruption |
Colleague/Benefactor |
11/13/09 |
9:00 pm-10:50 pm |
All wired telephones on the Washington College of Law campus will be out of service from 9 pm to 11 pm on Friday November 13th, in order to perform a critical system upgrade. This outage will also affect blue light emergency phones.
We apologize for the inconvenience and appreciate your patience while we work to maintain the telephone service. For further information, please contact the IT Help Desk at 202-885-2550, e-mail helpdesk@american.edu and IM AskAmericanUHelp. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/12/09 |
1:59 pm-2:02 pm |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 02:02 PM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/11/09 |
1:57 pm-2:00 pm |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 02:00 PM. |
| |
| Datatel Web Service Interruption |
Colleague/Benefactor |
11/11/09 |
12:00 pm-12:15 pm |
| The Datatel Web UI server is experiencing problems and will be restarted and available shortly. We appreciate your patience and apologize for the inconvenience. Please check http://status.american.edu for further updates. Update : Issue was resolved |
| |
| Cisco Clean Access Weekly De-certification |
Eaglenet |
11/11/09 |
5:00 am-7:00 am |
| There will be a brief interruption of network connectivity across the campus between 5 a.m. and 7 a.m. during OIT's regularly scheduled weekly de-certification for the Cisco Clean Access (CCA) system. Users will be prompted to re-authenticate with CCA during this period. This weekly posture assessment serves to ensure that all machines on the campus network are up to date and secure. We apologize for any inconvenience this may cause.
|
| |
| Cisco Clean Access Weekly Maintenance |
Eaglenet |
11/10/09 |
5:00 am-7:00 am |
There may be brief interruptions of network connectivity across the campus between 5 a.m. and 7 a.m. during OIT's regularly scheduled weekly maintenance of the Cisco Clean Access (CCA) system. Tuesday morning has been chosen as the time to perform necessary updates and maintenance on the Cisco Clean Access system because of the relatively low usage of the system. We apologize for any inconvenience this may cause.
|
| |
| Novell Netware Weekly Maintenance |
Printing/Storage |
11/09/09 |
5:00 am-7:00 am |
Information Technology will be performing system maintenance on Monday mornings beginning at 5 a.m Affected services will include:
Logging in
Dial-up
Blackboard
file sharing
network-based applications
printing
printing in labs
Web Portal
Web servers
The affected services will be restored by 7:00 a.m. or earlier. Information Technology regrets any inconvenience this may cause and appreciates your understanding of the need to perform this system maintenance. Please contact the Help Desk at x2550 if you have any questions.
Thank you for your cooperation and patience. |
| |
| Lotus Notes Email Weekly Maintenance |
E-mail |
11/09/09 |
5:00 am-7:00 am |
| Information Technology will be performing system maintenance on Monday mornings beginning at 5 a.m. The affected services will be restored by 7 a.m. or earlier. All mail will be queued during the maintenance window and will be delivered once the servers are back on line. Thank you for your cooperation and patience.
|
| |
| imaps on AUMail1 |
Eaglenet |
11/09/09 |
5:23 am-6:35 am |
imaps on AUMail1. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:35 AM. |
| |
| imaps on AUMail2 |
Eaglenet |
11/09/09 |
5:38 am-6:35 am |
imaps on AUMail2. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:35 AM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/09/09 |
5:21 am-6:34 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:34 AM. |
| |
| E-mail Service Interruption on AUMAIL2 |
E-mail |
11/09/09 |
5:37 am-6:34 am |
The HTTPS task on AUMAIL2, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL2 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:34 AM. |
| |
| AUGWARE Server |
WebPortal |
11/09/09 |
5:29 am-6:19 am |
The AUGWARE server, which hosts Lotus Notes databases like c.Support and Performance Management Worksheets, is currently unavailable. Service to our customers should not be interrupted as these databases may be accessed through the cluster server on the next attempt to open them. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:19 AM. |
| |
| imaps on AUMail6 |
Eaglenet |
11/09/09 |
5:15 am-5:46 am |
imaps on AUMail6. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 05:46 AM. |
| |
| E-Mail Service Interruption on AUMAIL6 |
E-mail |
11/09/09 |
5:18 am-5:39 am |
The HTTPS task on AUMAIL6, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL6 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 05:39 AM. |
| |
| Datatel Weekly File Maintenance |
Colleague/Benefactor |
11/08/09 |
2:00 am-5:00 am |
| A Datatel File maintenance outage is scheduled for early Sunday at 2:00 AM. All users should log off before 2:00 AM. This outage is necessary to perform file system maintenance, which will provide improved overall performance. Thank you for your cooperation and patience. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/07/09 |
7:26 pm-7:36 pm |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 07:36 PM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/07/09 |
7:00 pm-7:21 pm |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 07:21 PM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/07/09 |
6:11 pm-6:14 pm |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:14 PM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/07/09 |
5:50 pm-6:06 pm |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:06 PM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/07/09 |
5:12 pm-5:15 pm |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 05:15 PM. |
| |
| Tenley Telephone Service Interruption Friday Night |
E-mail |
11/06/09 |
7:00 pm-11:00 pm |
| All wired telephones on the Tenley campus will be out of service from 7:00 p.m. to 11:00 p.m. tonight, Friday, November 6, in order to perform a critical system upgrade. The main campus telephone system is scheduled to be upgraded as well, and a one-minute interruption will occur around midnight. These outages will also affect blue light emergency phones but will not affect the wireless phone network. We apologize for the inconvenience and appreciate your patience while we work to maintain the telephone service. For further information, please call the IT Help Desk at x2550, e-mail helpdesk@american.edu, or IM AskAmericanUHelp. UPDATE :Upgrade completed as scheduled |
| |
| Scheduled Electrical Power Outage: Hamilton, Watkins and Financial Aid |
Eaglenet |
11/05/09 |
11:00 pm-6:00 am |
| Due to an electrical power outage scheduled by Facilities Management lasting until 6 AM, network connection for Watkins, Hamilton, and Financial Aid building are currently unavailable. |
| |
| Emergency Network Maintenance |
Eaglenet |
11/05/09 |
5:00 am-7:00 am |
| On Thursday November 5th, the Office of Information Technology will be performing emergency network maintenance between 5:00 and 7:00 AM. Customers may experience intermittent network issues during this period. OIT regrets the inconvenience and appreciates your understanding of the need to perform this maintenance. Please contact the OIT Help Desk at x2550, helpdesk@american.edu, or AskAmericanUHelp, if you have any questions. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/04/09 |
7:10 am-7:14 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 07:14 AM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/04/09 |
6:55 am-6:58 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:58 AM. |
| |
| imaps on AUMail1 |
Eaglenet |
11/04/09 |
6:34 am-6:50 am |
imaps on AUMail1. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:50 AM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/04/09 |
6:39 am-6:50 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:50 AM. |
| |
| Web Pages are unavailable on my.american.edu |
WebPortal |
11/03/09 |
11:45 am-11:48 am |
Web Pages are unavailable on my.american.edu. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 11:48 AM. |
| |
| AUGWARE Server |
WebPortal |
11/02/09 |
5:42 am-6:32 am |
The AUGWARE server, which hosts Lotus Notes databases like c.Support and Performance Management Worksheets, is currently unavailable. Service to our customers should not be interrupted as these databases may be accessed through the cluster server on the next attempt to open them. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:32 AM. |
| |
| imaps on AUMail2 |
Eaglenet |
11/02/09 |
5:08 am-6:16 am |
imaps on AUMail2. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:16 AM. |
| |
| E-mail Service Interruption on AUMAIL2 |
E-mail |
11/02/09 |
5:12 am-6:14 am |
The HTTPS task on AUMAIL2, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL2 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:14 AM. |
| |
| imaps on AUMail1 |
Eaglenet |
11/02/09 |
5:10 am-6:07 am |
imaps on AUMail1. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:07 AM. |
| |
| E-Mail Service Interruption on AUMAIL6 |
E-mail |
11/02/09 |
5:09 am-6:06 am |
The HTTPS task on AUMAIL6, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL6 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:06 AM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
11/02/09 |
5:09 am-6:06 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:06 AM. |
| |
| imaps on AUMail6 |
Eaglenet |
11/02/09 |
5:12 am-6:04 am |
imaps on AUMail6. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:04 AM. |
| |
| DATATEL AND WEB PORTAL SERVICE INTERRUPTION |
Colleague/Benefactor |
11/01/09 |
2:00 am-9:30 am |
The weekly maintenance period for the Datatel Colleague systems will be extended on Sunday, November 1st, from 2:00 a.m. until 12:00 p.m. in order to perform critical system maintenance. All Datatel and my.american.edu applications will be unavailable during this time.
The Office of Information Technology regrets the inconvenience and appreciates your understanding of the need to perform this system maintenance. Please contact the OIT Help Desk at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp, if you have any questions about the altered schedule. Update: The maintenance completed at 09:30 am. |
| |
| E-mail Service Interruption on AUMAIL2 |
E-mail |
10/31/09 |
8:11 pm-8:22 pm |
The HTTPS task on AUMAIL2, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL2 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 08:22 PM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
10/31/09 |
1:33 pm-1:44 pm |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 01:44 PM. |
| |
| imaps on AUMail2 |
Eaglenet |
10/31/09 |
1:23 pm-1:39 pm |
imaps on AUMail2. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 01:39 PM. |
| |
| E-mail Service Interruption on AUMAIL2 |
E-mail |
10/31/09 |
12:31 pm-1:39 pm |
The HTTPS task on AUMAIL2, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL2 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 01:39 PM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
10/31/09 |
1:13 pm-1:18 pm |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 01:18 PM. |
| |
| imaps on AUMail2 |
Eaglenet |
10/31/09 |
12:47 pm-1:08 pm |
imaps on AUMail2. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 01:08 PM. |
| |
| AUMail7 Service Interruption |
E-mail |
10/26/09 |
5:45 pm-6:00 pm |
| AUMail7 server is currently unavailable. Technicians are working to resolve this issue as quickly as possible. |
| |
| E-mail Service Interruption on AUMAIL2 |
E-mail |
10/26/09 |
5:54 am-6:56 am |
The HTTPS task on AUMAIL2, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL2 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:56 AM. |
| |
| E-Mail Service Interruption on AUMAIL6 |
E-mail |
10/26/09 |
6:45 am-6:56 am |
The HTTPS task on AUMAIL6, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL6 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:56 AM. |
| |
| imaps on AUMail6 |
Eaglenet |
10/26/09 |
6:45 am-6:55 am |
imaps on AUMail6. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:55 AM. |
| |
| imaps on AUMail2 |
Eaglenet |
10/26/09 |
5:57 am-6:54 am |
imaps on AUMail2. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:54 AM. |
| |
| imaps on AUMail1 |
Eaglenet |
10/26/09 |
5:14 am-6:37 am |
imaps on AUMail1. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:37 AM. |
| |
| E-mail Service Interruption on AUMAIL1 |
E-mail |
10/26/09 |
5:44 am-6:36 am |
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:36 AM. |
| |
| imaps on AUMail6 |
Eaglenet |
10/26/09 |
5:06 am-6:35 am |
imaps on AUMail6. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 06:35 AM. |
| |
| AUGWARE Server |
WebPortal |
10/26/09 |
6:15 am-6:35 am |
The AUGWARE server, which hosts Lotus Notes databases like c.Support and Performance Management Worksheets, is currently unavailable. Service to our customers should not be interrupted as these databases may be accessed through the cluster server on the next attempt to open them. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:35 AM. |
| |
| E-Mail Service Interruption on AUMAIL6 |
E-mail |
10/26/09 |
5:07 am-6:35 am |
The HTTPS task on AUMAIL6, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL6 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 06:35 AM. |
| |
| Eaglebucks.com Service Interruption |
WebPortal |
10/25/09 |
9:00 pm-1:00 am |
| Blackboard is performing scheduled maintenance on the Blackboard Payment Gateway from October 25th at 9 pm to October 26th at 1 am. During this time, performance on www.eaglebucks.com may be slower than normal or entirely unavailable. We appreciate your patience and apologize for the inconvenience while this important maintenance is performed. |
| |
| Facilty Focus Service Interruption |
WebPortal |
10/25/09 |
10:48 pm-11:19 pm |
WIN21 is currently unavailable. It is an application server supporting Facilty Focus, which handles facilty repair requests. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 11:19 PM. |
| |
| Datatel and Web Portal Service Interruption |
Colleague/Benefactor |
10/25/09 |
2:00 am-12:00 pm |
The weekly maintenance period for the Datatel Colleague systems will be extended on Sunday, October 25th, from 2:00 a.m. until 12:00 p.m. in order to perform critical system maintenance. All Datatel and my.american.edu applications will be unavailable during this time.
The Office of Information Technology regrets the inconvenience and appreciates your understanding of the need to perform this system maintenance. Please contact the OIT Help Desk at 202-885-2550, helpdesk@american.edu, or AskAmericanUHelp, if you have any questions about the altered schedule. |
| |
| Hurst Hall Printing Service Interruption |
Eaglenet |
10/23/09 |
8:10 am-2:00 pm |
| Due to a network maintenance, Network printing at Hurst Hall are unavailable. |
| |
| Course Registration on MY.AMERICAN.EDU |
WebPortal |
10/23/09 |
12:00 pm-1:00 pm |
| We are currently experiencing technical difficulties with course registration on my.american.edu. Technicians are working on this issue and we hope to have it resolved as soon as possible. We apologize for any inconvenience caused and thank you for your patience. |
| |
| Web Pages are unavailable on my.american.edu |
WebPortal |
10/23/09 |
12:32 pm-12:35 pm |
Web Pages are unavailable on my.american.edu. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 12:35 PM. |
| |
| Web Service Interruption on MY.AMERICAN.EDU |
WebPortal |
10/23/09 |
12:01 pm-12:26 pm |
The my.american.edu Web portal is currently unavailable. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 12:26 PM. |
| |
| Web Pages are unavailable on my.american.edu |
WebPortal |
10/23/09 |
12:01 pm-12:21 pm |
Web Pages are unavailable on my.american.edu. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 12:21 PM. |
| |
| Wireless Service Interruption at Nebraska Hall |
Eaglenet |
10/23/09 |
8:10 am-8:20 am |
| Wireless network connection is currently unavailable at Nebraska Hall. Technicians are working to resolve this issue as quickly as possible. |
| |
| NetWare Service Interruption on NW08 |
Printing/Storage |
10/22/09 |
2:50 pm-2:53 pm |
NW08 is currently unavailable. This server provides file and print sharing services to faculty and staff within the following offices: the Career Center, the College of Arts and Sciences, the division of Campus Life, the division of International Affairs, the Office of Sponsored Programs, the School of Communication, the School of International Service, and the School of Public Affairs. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 02:53 PM. |
| |
| Secure Web Pages are unavailable on NW08 |
WebPortal |
10/22/09 |
2:50 pm-2:53 pm |
Secure Web Pages are unavailable on NW08. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 02:53 PM. |
| |
| NetWare Service Interruption on NW08 |
Printing/Storage |
10/21/09 |
11:12 pm-11:15 pm |
NW08 is currently unavailable. This server provides file and print sharing services to faculty and staff within the following offices: the Career Center, the College of Arts and Sciences, the division of Campus Life, the division of International Affairs, the Office of Sponsored Programs, the School of Communication, the School of International Service, and the School of Public Affairs. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 11:15 PM. |
| |
| Secure Web Pages are unavailable on NW08 |
WebPortal |
10/21/09 |
11:12 pm-11:15 pm |
Secure Web Pages are unavailable on NW08. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 11:15 PM. |
| |
| Outdoor Wireless service unavailable at Woods-Brown Amphitheater |
Eaglenet |
10/10/09 |
9:00 am-1:00 pm |
| Outdoor Wireless service is currently unavailable at the Woods-Brown Amphitheater. Our technicians are working to resolve the problem as quickly as possible. We apologize for the inconvenience. |
| |
| E-mail Service Interruption on AUMAIL2 |
E-mail |
10/19/09 |
8:34 pm-8:50 pm |
The HTTPS task on AUMAIL2, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL2 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 08:50 PM. |
| |
| Wireless Network Connection |
Eaglenet |
10/19/09 |
4:00 pm-5:15 pm |
| Wireless Network connection intermittent throughout the AU Campus. Some customers connecting to wireless are not getting IP addresses. Technicians are working to resolve the problem as quickly as possible. Update: The problem was resolved at 05:15 pm. |
| |
| Secure Web Pages are unavailable on NW06 |
WebPortal |
10/19/09 |
9:35 am-9:40 am |
Secure Web Pages are unavailable on NW06. Technicians are working on the issue, and it will be resolved shortly.
Update: This issue was resolved at 09:40 AM. |
| |
| E-mail Service Interruption on AUMAIL2 |
E-mail |
10/19/09 |
9:23 am-9:27 am |
The HTTPS task on AUMAIL2, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL2 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 09:27 AM. |
| |
| NetWare Service Interruption on NW07 |
Printing/Storage |
10/19/09 |
8:35 am-8:38 am |
NW07 is currently unavailable. This server provides file and print sharing services to faculty and staff in the following offices: AUAbroad, University Publications, University Relations, and Washington Semester program. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 08:38 AM. |
