Intermittent Issue with Web Pages Loading on www.american.edu (Web Servers and Portal)

September 15, 2009   -

We are currently experiencing sporadic slowness and blank pages on AU's external website at www.american.edu. OIT is aware of the issue and working to find a resolution. We appreciate your patience while we continue to diagnose and resolve this issue. If you are unable to load content after refreshing the page, please report your issue to the IT Help Desk at helpdesk@american.edu, 202-885-2550, or AskAmericanUHelp on instant messaging.

E-mail

All E-mail services are running normally.

Network Printing and File Storage

All Network Printing and File Storage services are running normally.

Eaglenet

All Eaglenet services are running normally.

Colleague / Benefactor

All Colleague / Benefactor services are running normally.

Phone System

All Phone System services are running normally.

Cable TV System

All Cable TV System services are running normally.

An error has occurred.

 

NOTE:If you have a technical issue that needs immediate attention, please contact the IT Help Desk at (202) 885-2550, email <helpdesk@american.edu>or online at http://help.american.edu/.