Intermittent Issue with Web Pages Loading on www.american.edu (Web Servers and Portal)
September 15, 2009 -
We are currently experiencing sporadic slowness and blank pages on AU's external website at www.american.edu. OIT is aware of the issue and working to find a resolution. We appreciate your patience while we continue to diagnose and resolve this issue.
If you are unable to load content after refreshing the page, please report your issue to the IT Help Desk at helpdesk@american.edu, 202-885-2550, or AskAmericanUHelp on instant messaging.
E-mail
All E-mail services are running normally.
Network Printing and File Storage
All Network Printing and File Storage services are running normally.
Eaglenet
All Eaglenet services are running normally.
Colleague / Benefactor
All Colleague / Benefactor services are running normally.
Phone System
All Phone System services are running normally.
Cable TV System
All Cable TV System services are running normally.
Datatel Weekly File Maintenance
November 8, 2009 2:00 am - November 8, 2009 5:00 am
A Datatel File maintenance outage is scheduled for early Sunday at 2:00 AM. All users should log off before 2:00 AM. This outage is necessary to perform file system maintenance, which will provide improved overall performance. Thank you for your cooperation and patience.
Novell Netware Weekly Maintenance
November 9, 2009 5:00 am - November 9, 2009 7:00 am
Information Technology will be performing system maintenance on Monday mornings beginning at 5 a.m Affected services will include:
Logging in
Dial-up
Blackboard
file sharing
network-based applications
printing
printing in labs
Web Portal
Web servers
The affected services will be restored by 7:00 a.m. or earlier. Information Technology regrets any inconvenience this may cause and appreciates your understanding of the need to perform this system maintenance. Please contact the Help Desk at x2550 if you have any questions.
Thank you for your cooperation and patience.
Lotus Notes Email Weekly Maintenance
November 9, 2009 5:00 am - November 9, 2009 7:00 am
Information Technology will be performing system maintenance on Monday mornings beginning at 5 a.m. The affected services will be restored by 7 a.m. or earlier. All mail will be queued during the maintenance window and will be delivered once the servers are back on line. Thank you for your cooperation and patience.
Cisco Clean Access Weekly Maintenance
November 10, 2009 5:00 am - November 10, 2009 7:00 am
There may be brief interruptions of network connectivity across the campus between 5 a.m. and 7 a.m. during OIT's regularly scheduled weekly maintenance of the Cisco Clean Access (CCA) system. Tuesday morning has been chosen as the time to perform necessary updates and maintenance on the Cisco Clean Access system because of the relatively low usage of the system. We apologize for any inconvenience this may cause.
Cisco Clean Access Weekly De-certification
November 11, 2009 5:00 am - November 11, 2009 7:00 am
There will be a brief interruption of network connectivity across the campus between 5 a.m. and 7 a.m. during OIT's regularly scheduled weekly de-certification for the Cisco Clean Access (CCA) system. Users will be prompted to re-authenticate with CCA during this period. This weekly posture assessment serves to ensure that all machines on the campus network are up to date and secure. We apologize for any inconvenience this may cause.
Osborn Facility Focus Printing Service Interruption (Printing/Storage)
October 1, 2009 3:40 pm-
Printing from Facilities Focus application at Osborn building is currently unavailable due to a network upgrade. Issue was resolved
Tenley Telephone Service Interruption Friday Night (Phone System)
November 6, 2009 7:00 pm-11:00 pm
All wired telephones on the Tenley campus will be out of service from 7:00 p.m. to 11:00 p.m. tonight, Friday, November 6, in order to perform a critical system upgrade. The main campus telephone system is scheduled to be upgraded as well, and a one-minute interruption will occur around midnight. These outages will also affect blue light emergency phones but will not affect the wireless phone network. We apologize for the inconvenience and appreciate your patience while we work to maintain the telephone service. For further information, please call the IT Help Desk at x2550, e-mail helpdesk@american.edu, or IM AskAmericanUHelp. UPDATE :Upgrade completed as scheduled
Scheduled Electrical Power Outage: Hamilton, Watkins and Financial Aid (Eaglenet)
November 5, 2009 11:00 pm-6:00 am
Due to an electrical power outage scheduled by Facilities Management lasting until 6 AM, network connection for Watkins, Hamilton, and Financial Aid building are currently unavailable.
Emergency Network Maintenance (Eaglenet)
November 5, 2009 5:00 am-7:00 am
On Thursday November 5th, the Office of Information Technology will be performing emergency network maintenance between 5:00 and 7:00 AM. Customers may experience intermittent network issues during this period. OIT regrets the inconvenience and appreciates your understanding of the need to perform this maintenance. Please contact the OIT Help Desk at x2550, helpdesk@american.edu, or AskAmericanUHelp, if you have any questions.
E-mail Service Interruption on AUMAIL1 (E-mail)
November 4, 2009 7:10 am-7:14 am
The HTTPS task on AUMAIL1, which allows for Web Mail or iNotes access to mail databases, is currently unavailable. E-mail on AUMAIL1 is still accessible through the Lotus Notes client, and mail clients configured to use the IMAP or POP3 standards. Service will be restored as soon as possible. We apologize for the inconvenience.
Update: This issue was resolved at 07:14 AM.
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