Thursday, February 23, 2017   

Current Service Interruptions:

E-mail
All E-mail services are running normally.

Network Printing and File Storage
All Network Printing and File Storage services are running normally.

Eaglenet
All Eaglenet services are running normally.

Web Servers and Portal
All Web Servers and Portal services are running normally.

Colleague / Benefactor
All Colleague / Benefactor services are running normally.

Phone System
All Phone System services are running normally.

Cable TV System
All Cable TV System services are running normally.

 

Scheduled Service Interruptions:

Scheduled Service Interruptions
There are no scheduled service interruptions.



Five most recently resolved incidents:

Incident Category Date Time
 
Windows File/Print Server Weekly Maintenance Printing/Storage 02/20/17 3:00 am-7:00 am
    The Weekly Microsoft File/Print system maintenance on Monday morning will begin at 3AM and be complete by 7 AM or earlier. The services affected will include: Microsoft File Shares, network drives, and AD printing.
 
NetIQ IDM Weekly Maintenance Printing/Storage 02/20/17 3:00 am-7:00 am
    The Weekly NetIQ IDM system maintenance on Monday morning will begin at 3AM and be complete by 7 AM or earlier. The services affected will include: IDV Account Creation, user account password resets, password replication services.
 
Colleague and myAU.american.edu Portal Service Interruption Colleague/Benefactor 02/19/17 2:00 am-7:00 am
    The weekly maintenance period for the Ellucian Colleague system will be from 2:00 a.m. until 7:00 a.m. in order to perform critical system maintenance. All Colleague and some myAU.american.edu applications will be unavailable during this time. The Office of Information Technology regrets the inconvenience and appreciates your understanding of the need to perform this maintenance. Please contact the OIT Help Desk at x2550, helpdesk@american.edu.
 
Colleague and myAU.american.edu Portal Service Interruption Colleague/Benefactor 02/12/17 2:00 am-7:00 am
    The weekly maintenance period for the Ellucian Colleague system will be from 2:00 a.m. until 7:00 a.m. in order to perform critical system maintenance. All Colleague and some myAU.american.edu applications will be unavailable during this time. The Office of Information Technology regrets the inconvenience and appreciates your understanding of the need to perform this maintenance. Please contact the OIT Help Desk at x2550, helpdesk@american.edu.
 
Degraded Wireless at 4th Floor Cassell Hall Eaglenet 02/11/17 7:50 am-9:05 pm
    Due to hardware failure, wireless connection at 4th floor Cassell Hall is degraded. Technicians are working to resolve this issue as quickly as possible.

 

NOTE:If you have a technical issue that needs immediate attention, please contact the IT Help Desk at (202) 885-2550, email <helpdesk@american.edu>or online at http://help.american.edu/.

 
 
 contact: helpdesk@american.edu
4400 Massachusetts Avenue, NW * Washington, DC * 20016-8019 
202.885.2550 * Fax 202.885.1053 
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